Return & Refund Policy

Effective Date: 2025

At Zabeeha, we are committed to delivering the freshest and highest quality Halal meat products to our customers. Due to the perishable nature of our products, we have established the following Return & Refund Policy to ensure transparency and customer satisfaction.

1. Returns

Given the perishable nature of our products, returns are generally not accepted. However, we understand that issues may arise, and we are here to assist you.

Eligible Return Conditions:

  • Expired Products: If the product delivered is past its expiry date.

  • Damaged Packaging: If the product packaging is tampered with or damaged during transit.

  • Incorrect Items: If the product delivered is not what was ordered.

Return Process:

  • Immediate Notification: Please contact our customer support team at 7355657348 within 20 minutes of receiving the product.

  • Provide Evidence: Share photographs of the product, packaging, and any relevant details to assist in the assessment.

  • Assessment: Our team will review the provided information and determine the eligibility for return.

2. Refunds

Refunds are processed for eligible returns as per the conditions mentioned above.

Refund Process:

  • Initiation: Once a return is approved, the refund process will be initiated.

  • Processing Time: Refunds will be credited to the original payment method within [Insert Time Frame].

  • Notification: You will receive a confirmation email once the refund has been processed.

3. Order Cancellations

We strive to process and dispatch orders promptly. If you wish to cancel an order:

  • Before Dispatch: Orders can be canceled without any charges if the request is made before the product is dispatched.

  • After Dispatch: Once the order is dispatched, cancellations are not accepted due to the perishable nature of the products.

Cancellation Process:

  • Contact Us: Reach out to our customer support team at [Insert Contact Information] as soon as possible.

  • Confirmation: You will receive a confirmation of the cancellation request and further instructions if applicable.

4. Quality Concerns

If you have any concerns regarding the quality of our products:

  • Contact Us: Please get in touch with our customer support team at [Insert Contact Information].

  • Provide Details: Share specific information about the concern to help us address the issue effectively.

  • Resolution: We will assess the situation and take appropriate action to resolve the concern.

5. Contact Information

For any queries or assistance regarding returns, refunds, or cancellations:

  • Email: supportzabeeha@gmail.com

  • Phone: 7888343259

  • Customer Support Hours: 9:00 am  to 9:00 pm

This policy is designed to ensure a fair and transparent process for both our customers and Zabeeha. Please review it carefully and feel free to reach out to our customer support team for any clarifications or assistance.